Questions and answers
1. What is "ThermalTek® heating wire”?
ThermalTek® is a non-metallic state of the art heating fiber. It possesses high heat transfer efficiency, low energy consumption and generates Far Infrared which is beneficial to the human body while only emitting low EMI (Electromagnetic Interference).
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2. Is the ThermalTek® heating wire waterproof? Is it washable?
ThermalTek® is waterproof, soft, flexible and does not oxidize with age. It's been tested to be twisted for more than 55,000 times per UL standard without damage. It's washable, and we recommend hand wash for better protection of the garment. Please remove batteries and put-on connector cover prior to washing.
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3. How is the Thermalution® Power Heated Undersuit superior to other similar heated wetsuit?
Thermalution® Power Heated Undersuit is the only suit in the world that works with portable rechargeable batteries and can fit to any existing wetsuit or drysuit. Our Power Heated Undersuit has the capacity to heat up in the shortest amount of time (under a minute) while being able to last for the longest duration (maximum 110~140 minutes per use). In addition, it has a temperature micro controller with ON/OFF and 3 temperature settings ensuring it to be the most friendly design you ever need compared to other products that use chemical heaters and require boiling or microwaving.
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4. Can your products function normally in extremely cold weather?
Yes. Our rechargeable battery is strictly tested to function in cold conditions up to -20C. With the battery wrapped mostly inside heated clothing, you have much higher cold-resistance than you imagined.
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5. Are your products agency certified?
Thermalution® power heated modules are tested and certified to CE, TUV, UL and IP waterproof standards.
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6. When the neoprene wetsuit already possesses thermal protection,
why do I need the Thermalution® Power Heated Undersuit?
Thermal protection of wetsuit is limited to insulate your body and minimize heat loss. When diving, as you descend in the water, your wetsuit will be compressed due to water pressure. This compression of the wetsuit reduces your buoyancy and thermal protection. There is no way to make up for the lost insulation once you're in the water EXCEPT for using our Thermalution® Power Heated Undersuit as it can GENERATE heat instead of only being able to reduce heat loss. Also, the thickness and quality of neoprene determine the function of wetsuit. The thicker the neoprene, the warmer you'll feel, but you may get extremely exhausted by putting a thick wetsuit on. With our ThermalutionR Power Heated Undersuit, you can say good-bye to thick wetsuits and enjoy cold water activities.
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7. What is the difference between Power Heated Undersuit -70m and Undersuit -15m ?
The -15m Undersuit is designed for surfing and other water activities performed largely above the water, while the -70m Undersuit is designed for diving purposes. There are no functional differences between the two products, but the -15m Undersuit is less capable of diving into deep depths as it can not handle as much water pressure as the -70m Undersuit.
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8. Is the Undersuit fabric resistant against high temperature?
Yes. Our Thermalution® Heated Undersuit is using the most advanced fabric which is heat-resistant up to 150℃.
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9. Is the battery safe in deep salt water?
The batteries used are the same type of batteries found in your mobile phone or mp3 player, hence there is no danger of radiation, electric shock or explosion from our batteries. The difference is that they are contained in a completely waterproof case and are connected to your Undersuit with waterproof connectors that have been gold-plated to prevent corrosion from seawater. In addition our batteries have been tested 100m underwater for pressure resistance to ensure performance.
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10. Is there a special procedure required for the maintenance of the product?
Yes. We strongly recommend our products to be hand washed to prevent damage to the heating module. In order to avoid salt water damaging the product, please rinse and clean the entire suit by tap water, and wipe dry the connector heads. Please have the connector covers plugged in prior to washing and storing.
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11. You have mentioned the Far Infrared function of your product. What is Far Infrared?
According to scientific reports, Far Infrared (FIR) is a spectrum of natural sunlight with a wave length of 5.6 to 100 microns. The human body requires 6 to 14 microns to activate various biological functions. Testing of PETATECHR International Company, Ltd. Products, performed by Chung-Shan Institute of Science and Technology, demonstrate the desirable 8 to 10 micron FIR radiation emitted by our products. The effects and function of FIR can be summarized as follows:
* Improve circulation
* Stimulate cell growth
* Provide warmth, and relieve joint pain and stiffness.
* Accelerate metabolism
* Improve muscle tone and posture
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12. How to wear the Thermalution® Power Heated Undersuit?
Fully charge the battery and connect the batteries before putting it on. The Undersuit is worn directly on your skin, with your wetsuit immediately outside it.
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13. What is the performance time of the Thermalution® Power Heater Undersuit?
A pair of fully charged batteries could last around 110 to 140 minutes depending on the temperature setting. Furthermore, the high quality lithium polymer batteries used with Thermalution products have an average lifespan of around 500 recharges.
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14. The health care products require batteries to active the heating function.
What should I pay attention to when I use them?
The standard package of Thermalution heating health care products comes with a battery compartment compatible with ordinary or rechargeable batteries. If you choose to use ordinary batteries, we suggest you use alkaline batteries. Please also pay attention to the following:
1. Please do not insert the batteries incorrectly.
2. Please do not disassemble, heat or expose the product to fire.
3. Please keep batteries away from metal parts.
4. Do not mix old and new batteries together or put different brand batteries in the battery pack.
5. Recharging non-rechargeable batteries is strictly forbidden! Doing so may cause unexpected leak or damage.
6. When the power runs out, remove the batteries from battery pack immediately.
7. Avoid strong impact as it may cause the deformation of the battery case.
In addition, please also take note of the following issues while you are using Thermalution heating health care series products.
For best results wear light clothing between the skin and product.
Please change the batteries when you feel the warmth is unsatisfactory.
( We recommend the use of ALKALINE batteries. )
Remove battery compartments before washing. Hand wash and air dry only, do NOT use machine washer and dryer. Wipe power plug dry with a piece of dry cloth after washing. leave 2 products air dry. Do not operate the belt before it is completely dry. ( Do not wash magnetic strip )
Wash your heating products by hand, or put it in laundry bag and wash it by machine at 30℃.
Battery compartment cleaning instructions: gently wipe the battery compartment with methane and cloth.
This product contains natural rubber latex which may cause allergic reactions, as it is constructed of a neoprene blend. If rash develops or pain persists, discontinue use and consult a physician.
Pay attention on battery directions otherwise may cause damage to the battery.
It is recommended to take a 10 minutes break after every hour of usage. Otherwise discomfort may occur.
Please turn off the power, take out batteries, and pull off the power plugs from battery compartments while the product is not in use.
Fasten the battery compartment with the screw enclosed.
Do not expose the battery compartment to humid environments.
Q: How to store the under suit properly?
A: When you wish to store the suit, you should follow these general rules:
1. Make sure the power has been turned off.
2. Unplug the batteries from the power connectors.
3. Check the thermal module is cool.
4. Check the controls and cords for any unusual things, such as a crack, any cuts or crimped area in the insulation.
5. Hang the suit on a hanger. Be careful not to put the suit into a sharp hard fold.
6. Loosely wrap the battery cords in a separate loose coil. Always keep the cord loose being sure not to pinch the cord or put it into a severe strain anywhere.
7. When you about to use the suit after storage, make certain that the battery and controller connectors are connected tightly. Insecure connections are the cause for many safety (e.g. overheating) and reliability (e.g. controllers don’t work properly) problems.
Q: What should I look out for when discharging the battery?
A: To keep the battery operating at maximum efficiency, the batteries are required to be fully charged and discharged every 2 to 3 months if you do not use it frequently.
Because the Thermalution undersuits are designed for underwater activities, so you must take extra caution when discharging the battery to avoid any accidents. When you are
discharging the batteries, please follow these general rules:
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1. Discharging the battery in a moderate room temperature environment.
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2. Sink the undersuit in cold water during discharging.
3. Lay the undersuit flat, unfold and do not put any weight on top of the undersuit.
4. Never leave the discharging battery unattended.
5. Never discharge the battery in the car, or anywhere under the sun, or close to heat.
Q: Warranty exceptions and repair fee?
A: Thermalution may charge you a repair fee (including shipping charges) as described in the warranty section. If Thermalution inspects your undersuit and determines that
(i) your product has failed due to or has compatibilities with improper use,
(ii) the product has failed due to accident, abuse, neglect, misuse (including connecter pin break, battery pin break, over stretch causing exposure of wires, etc), unauthorized modification, extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes (“Warranty Exception”) Thermalution will return your product to you without servicing and may charge you the repair fee.
In general, any action that is NOT instructed in the manual, on Thermalution website or recommended by Thermalution will be considered as improper use. For more details, please refer to the warranty section on the Thermalution website.
Q: Under what circumstances, the Thermalution undersuit may overheat?
A: The heating module on the Thermalution undersuit may overheat under some exceptional circumstances and/or due to improper usage. It is user’s responsibility to use the undersuit as guided and follow these general rules:
1. You must unplug and disconnect the battery from the connector and heating module when the undersuit is not in use.
2. If you are using the wireless remote controllers (i.e. products such as Yellow Grade, Yellow Grade Plus, Red Grade) please always double check the vibration of the receiver on the undersuit itself when you are switching from the wireless remote. There are cases that the indicator light on the remote has been turned off, but the receiver did not vibrate, which means the signal did not successfully passed onto the heating system.
3. If you are wearing Thermalution undersuits with dry suits, please frequently adjust the heating temperature according to your need. When you feel overheat please switch the temperature level to low, or turn off the system. Moreover, you may wear an under layer underneath the product to avoid skin irritation from heat.
4. When the system is on You should NEVER twist, hard fold and/or put weight on the undersuit.
There is a 20% restocking fee on returned items.